Screen Tek Printing Co., Inc. (Screen Tek) is committed to protecting your privacy. This Statement of Privacy applies to Screen Tek's web site and governs data collection and usage at all Screen Tek sites and services; it does not apply to other online or offline sites, products or services. Please read the Screen Tek Statement of Privacy. Screen Tek is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.
As an E-commerce web site, Screen Tek collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Screen Tek is used solely for the purpose of billing and shipping your online purchases. Screen Tek does not collect any information about your computer hardware and software.
Screen Tek encourages you to review the privacy statements of web sites you choose to link to from Screen Tek so that you can understand how those web sites collect, use and share your information. We are not responsible for the privacy statements or other content on web sites outside of the Screen Tek web site.
Screen Tek and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Screen Tek may also use personal information to inform you of other products or services available from Screen Tek and its affiliates. Screen Tek may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Screen Tek does not sell, rent or lease its customer lists to third parties. Screen Tek may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
Screen Tek does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.Screen Tek may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Screen Tek or the site; (b) protect and defend the rights or property of Screen Tek, including its web site; or (c) act under exigent circumstances to protect the personal safety of users of Screen Tek or the public.
Personal information collected on this site may be stored and processed in the United States or any other country in which Screen Tek or its afiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Screen Tek abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
Screen Tek offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing firstname.lastname@example.org. Please be sure to provide complete account information so we can identify you in our records. You may also stop the delivery of future promotional e-mail from Screen Tek by responding directly to any email you receive with a request to remove you from the mailing list
Screen Tek is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through 128 bit encryption through Network Solutions.
Screen Tek will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Screen Tek will use your personal information, Screen Tek will prominently post such changes prior to implementing the change. Screen Tek encourages you to periodically review this Statement to be informed of how Screen Tek is protecting your information.
If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Department and returned back to you at your cost. Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Department that may be incurred by Screen Tek. By requesting an RMA and/or shipping a return in violation of this policy, you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Department. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.
Sample items can be returned within 30 days upon delivery. A full refund will be issued less shipping costs.UNIMPRINTED ITEMS
For returns on unimprinted items, you must obtain a Return Merchandise Authorization number (RMA number) from a company representative within 5 days upon delivery and Screen Tek must receive the returned item within 10 days of obtaining the RMA number. After receiving the returned item, Screen Tek will issue a 100% refund less shipping costs.
Subsequent to 5 days (but before 30 days), returned items still must have an RMA number and Screen Tek must receive the returned items within 10 days of obtaining the RMA number. However, after receiving the returned item, Screen Tek will issue a refund less a 15% restocking fee and less shipping costs.
If 30 days have passed after delivery, no exchanges or refunds will be issued unless there is a manufacturer defect. Screen Tek has a three (3) month warranty against manufacturer defects applicable to all items.
All returns require an RMA number obtained from a Screen Tek representative in order to return the merchandise.IMPRINTED ITEMS
Monogrammed and personalized gifts or items imprinted upon in any manner are not eligible for exchange or refund unless there is a manufacturer defect. Screen Tek has a three (3) month warranty against manufacturer defects.
All returns must include the following:
For your security, please return your package with an insured courier such as FedEx, UPS, USPS Parcel Post. You should retain your receipt as Screen Tek is not responsible for items damaged or lost in transit.RISK OF LOSS
The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.DEFECTIVE ITEMS
Once your return is processed, has been verified to meet the basic criteria above, and is deemed a manufacturer defect, your remedy may be to receive an exchange of the same item or a 100% refund may be issued to the credit card used for the original purchase. Screen Tek has the sole discretion in determining the appropriate remedy.
For products verified as defective, Screen Tek will reimburse you for your original shipping expenses, provided that your defective item must be returned using UPS or Fedex ground shipment only. Alternative ship methods will not be reimbursed and requests for reimbursement of such expenses will be denied.
Screen Tek in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.DAMAGED SHIPMENTS
Screen Tek makes sure to package each order as well as possible to prevent any damages occurring during transport. Unfortunately, there will be the occasional damaged item.
When shipping damage occurs please make sure that you do not dispose of the original shipping container or any of the packing material. If the original box and packaging materials are not provided, we will not be able to file a claim for your product and you will not be able to get your item replaced. Please re-pack the damaged item as you received it and contact us immediately via email at email@example.com. Make sure that you include a detailed description of the damage to the item, as well as a description of the package if there is any damage to the carton.
Once you have notified us of the damage, we will start a claim with the shipping carrier. A representative from that carrier should contact you afterwards in order to review your package. Once confirmed, we will be able to ship out your replacement.REFUSING SHIPMENT
If a shipment of an order is refused, there will be a minimum 15% restocking fee. Shipping charges are non-refundable. This applies to all packages that are shipped back to Screen Tek regardless of whether the customer refuses the package, the customer is not available for several days for delivery, or the provided address is not correct.
Screen Tek is committed to protecting and respecting consumers' rights to privacy. Screen Tek uses the telephone as one important way to stay in contact and communicate with our customers and our potential customers in the community. Because a good relationship with the community is a necessary ingredient of our success, and in keeping with state and federal laws, it is the policy of this company that we will not make sales-related telephone calls to any person who has indicated a desire not to receive such calls. This includes those who have registered with state or federal "Do Not Call lists," as well as those who have previously told us directly that they do not wish to receive such calls.
Screen Tek, therefore, has established and implemented written procedures to honor consumers' requests that they not be called, and appropriate personnel have received training. Procedures include consultation of the National and State Do Not Call Registries and internal Do Not Call list prior to making any telephone solicitation.
Consumers may make a request to be added to our Do Not Call list in writing to Compliance Department - Do Not Call List, Screen Tek, 355 Sackett Point Road, North Haven, CT 06473, by telephone to 888-425-6377, or by email to CustomerService@screentek.net.
All requests should include your name, address and telephone number. Upon request, your information will be added to the internal Do Not Call list within five (5) business days of receipt of such request. Your telephone number will remain on our Do Not Call list for permanently unless you specify otherwise. You must notify us of any changesin name or telephone number if you move or wish to place a new telephone number on our internal Do Not Solicit list. Furthermore, you must notify us if there is more than one telephone line or number that you wish to place on the Do Not Call list.
Please keep in mind that regulations may permit Screen Tek to contact you even if your telephone number is registered with your state or the national list. For instance, if you were a customer of Screen Tek in the past 18 months, we may contact you to inform you regarding your account or to inform you of an opportunity, even if your telephone number is on the state or national "do not call" list. Generally, telephone calls to consumers with whom Screen Tek has an established business relationship are permitted, unless they have asked to be included on the internal Do Not Solicit list.
Consumers have additional avenues available to them which will help reduce or eliminate unwanted telephone solicitations. Consumers may place their telephone number(s) on the National Do Not Call Registry by calling 1-888-382-1222 or online at www.donotcall.gov. The Direct Marketing Association also offers a free service called "Telephone Preference Service".
Consumers may register for this service online at www.dmaconsumers.org or by sending a written request to: Telephone Preference Service, Direct Marketing Association, P.O. Box 1559, Carmel, NY 10512.
Consumers may request a copy of this Policy. Upon receipt of request, we will send a copy via U.S. mail or electronic mail within a reasonable time period of thirty (30) days.